Customer Support Agent
DolarApp
Customer Service
Bogotá, Bogota, Colombia
Posted on Jan 9, 2026
What You'll Be Doing
- Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.
- Solve problems: solve problems our customers face by collaborating with the rest of the DolarApp team, and come up with product proposals to decrease the workload.
- You will get things done: beyond the scope of work and priorities, it is in the DNA of our DolarApp to do whatever it takes to win.
- Fluency in English and Spanish and/or Portuguese, verbal and written
- At least 2 years of experience in Customer Support
- Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution
- Eager to work hard and go the extra mile to make our customers happy
- Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of DolarApp
- Resourcefulness, with attention to detail and due diligence
- Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer
- Competitive salary
- Discretionary performance cash bonus
- Latest technology to work with
- Strong team that will help you improve your skills
- At DolarApp we strive to change the way hundreds of millions of people in Latin America approach their everyday finances
- We are a product oriented company: do not expect to be working on legacy products but building world-class financial products from the ground up
- We’ve hired some of the most talented people out there who have done it before – and we want you to join them